Torrington Health Centre

High Bickington Surgery

Complaints and compliments

Our practice manager, Nikki Down, is also our complaints manager. The lead GP for complaints is Dr Mogge.

Torrington Health Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak with whoever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. If you prefer, you can write to us or submit your complaint via a representative.

In the majority of cases, concerns can be resolved in this manner. However, if you feel we have not dealt with the issues you have raised as you would wish or you need assistance with the procedure, you may like to contact the NEW Devon Patients Advice and Liasison team (PALS) on 01392 267 665, email [email protected] / [email protected]

Independent Complaints & Advocacy Service (SEAP)

SEAP is a service that supports people who want to make a complaint about their NHS Care or treatment. This is a service provided by the Devon Advocacy Consortium. Your local SEAP service can be found on 0330 440 9000 or [email protected]

If the issue relates to your GP they will advise you on your options and whether to contact NHS England on 0300 3112233 or [email protected]

The Parliamentary Health Service Ombudsman

If, after pursuing both the local avenue and the independent review, you remain unhappy, you can complain to the Health Service Ombudsman. The Ombudsman is completely independent and can be contacted by writing to:

The Ombudsman
24th Floor
Millbank Tower
London SW1P 4QP

Tel: 0345 015 4033
Email: [email protected]

Remember: The Ombudsman can only review complaints that have already been investigated at local level or by NHS England.

Date published: 10th October, 2014
Date last updated: 16th April, 2018